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Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. Consumers have the option to contact [name, address, website of the dispute resolution body] for the resolution of their disputes. We are obliged to participate in dispute resolution procedures before this body. We will participate in such a procedure.