Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

Collection, processing and use of personal data:
Personal data such as name, address, telephone number or e-mail address are not recorded unless you give us this information voluntarily, e.g. to process inquiries, to process orders, for comments, for newsletter registration or for inquiries via the contact form.

The data provided voluntarily will only be used for the purpose for which it was provided and will not be passed on to third parties.

Server log files/statistical evaluations
Log files are recorded on the servers about the user's access to the pages, in particular the fixed or dynamic IP address of the calling user, pages called up, browser type, referrer addresses, access date and access time. We can retrieve this data. The data contained in the log files are used exclusively for statistical purposes. Unless required by law, the user will not be identified.

Use of Third Party Services and Content
It may happen that content from third parties, such as videos from YouTube, maps from Google Maps or RSS feeds, are included on our website. This always presupposes that the providers of this content (hereinafter referred to as “third-party providers”) perceive the IP address of the users. Because without the IP address, they could not
send the content to the browser of the respective user. We endeavor to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers save the IP address, for example for statistical purposes.

Social plugins / Facebook
This website uses several plugins from Facebook, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can recognize these plugins either by the blue "F" from Facebook, a "thumbs up" sign or by the fact that this plugin is marked with the word "Facebook". When you visit this website, a connection to the Facebook servers is established via these plugins and data is transmitted. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there, on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the information transmitted can be assigned directly to your account. When interacting with the functions of the plugin, e.g If you press the "Like" button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook; the relevant conditions and setting options can be found in Facebook's data protection information. If you want to prevent your personal data from being transmitted to Facebook, log out of Facebook before visiting this website.

If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the relevant rights and setting options for protecting the privacy of users can be found in Facebook's data protection information: https://www.facebook.com/about/privacy/.

Google Analytics
Google Analytics, a web analytics service provided by Google Inc. ("Google"), is used on this website. Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and internet usage. Pseudonymous user profiles can be created from the processed data.

Google Analytics is only used on this website with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The IP address transmitted by the user's browser is not merged with other Google data.

Users can prevent the storage of cookies by setting their browser software accordingly; In addition, users can prevent the data generated by the cookie and related to their use of the online offer from being collected and processed by Google by downloading and installing the browser plug-in available under the following link: http:// tools.google.com/dlpage/gaoptout?hl=en.

Information on data protection when using Google Analytics can be found at https://www.google.com/analytics/learn/privacy.html?hl=de, information on data protection in general at: http://www.google.com/ intl/de/policies/privacy

cookies
Cookies, ie text files that are stored on your computer, are used on this website. Persistent cookies recognize that your PC has already been connected to a website, "session cookies" save the last viewed offers. "Session cookies" are deleted after the end of the session. The use of cookies in the form selected by us will not cause you any disadvantages. You can generally accept or exclude the setting, ie saving of cookies, by making the appropriate settings in your browser.

Use of the online booking tool DIRS21 from TourOnline AG
Our online presence uses the online booking tool DIRS21 (hereinafter "OBT") from TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany ( www.dirs21.de , hereinafter "TOAG" ) to enable online bookings of accommodation services and other travel services, as well as to process inquiries. ). As part of the OBT, TOAG processes the data as the responsible party. The information and provisions on data protection can be found in TOAG's data protection declaration for the OBT, which you can access at any time from the OBT or at www.dirs21.de/datenschutz.

External links
This website contains links to external third-party websites over which we have no control. Therefore, no liability can be assumed for this external content. The content of third-party websites linked to here does not reflect the opinion of the website operator, but only serves to provide information and to show connections. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. At the time of linking, no illegal content was recognizable. However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement.

right of providing information
According to the Federal Data Protection Act, you have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data.

Data Protection Officer
If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consent, please contact:

Spreewaldhotel Stephanshof GmbH
Robert Stephan
Lehnigksberger Weg 1
15907 Lübben (Spreewald)
Tel.: 03546 27210
Fax: 03546 272160
Email: info(at)hotel-stephanshof.de
Internet: www.hotel-stephanshof.de

consumer information
In accordance with Regulation (EU) No. 524/2013: Within the framework of the regulation on online dispute resolution for consumer  matters, an online dispute resolution platform from the EU Commission is available to you at http://ec.europa.eu/consumers/odr/ .
The entrepreneur does not undertake to participate in dispute settlement proceedings before a consumer arbitration board.

Right to information and right of withdrawal
Right to information: You have the right to receive information about the personal data that has been stored about you free of charge. This can be done by sending an email to info[at]hotel-stephanshof.de.

Right of revocation: You can revoke the storage of personal data at any time with effect for the future. This can be done by sending an email to info[at]hotel-stephanshof.de.